1.
Do you stream every game?
2.
What donation methods do you accept?
3.
Where is your website located?
4.
Can I watch multiple games at once?
5.
How do your Game Archives work?
6.
Do I need to download anything to watch the streams?
7.
What bitrate are games streamed at?
8.
Can I watch the streams on a MAC?
9.
Are there any blackout restrictions?
10.
Does my subscription renew automatically?
11.
I tried to pay but PayPal is telling me I need a credit card.
1
Q: Do you stream every game?
A: Yes! Every televised game is broadcasted by us.
2
Q: What donation methods do you accept?
A: We currently only accept donations via
PayPal. If you need assistance in setting up a PayPal account, feel free to contact us above for a walk-through.
3
Q: Where is your website located?
A: The website and all streaming servers are currently located in Rotterdam, Netherlands.
4
Q: Can I watch multiple games at once?
A: Yes! Once you submit your donation you will have an option to launch streams in pop ups. You can launch as many as your screen can fit as long as you have the sufficient bandwidth.
5
Q: How do your Game Archives work?
A: We keep a full season of Game Archives. Archives are recycled every season, so you can be sure to be able to watch full games even months after the original broadcast.
6
Q: Do I need to download anything to watch the streams?
A: Absolutely not! The only thing you are required to have in order to watch our streams is Windows Media Player, or a player that can play .wmv files.
If you are not using windows, we suggest using
VLC Player.
7
Q: What bitrate are games streamed at?
A: We stream every game at a steady 648KBit with 29.97 Frames Per Second, HD streams are streamed at 900KBit and contain a resolution of 640x480 (TV Resolution). If you have any concerns regarding the stream's quality please contact us above.
8
Q: Can I watch the streams on a MAC?
A: Yes!
To watch our streams on a Mac, please follow the instructions located
here.
If you have any further questions, Feel free to contact us!
9
Q: Are there any blackout restrictions?
A: HockeyStreams does not impose any blackout restrictions on any of our streams.
10
Q: Does my subscription renew automatically?
A: Yes! When you sign up for a term longer than one day, You create a subscription that gets billed every term (1 month, 3 months, 6 months, 12 months depending on what you choose).
You can easily cancel the subscription by logging into your paypal account and finding the subscription, scrolling down and pressing "Cancel Subscription".
This method will have no effect on your HockeyStreams.com account other than you not being automatically charged on the next term.
11
Q: I tried to pay but PayPal is telling me I need a credit card.
A: The reason PayPal tells you that is because it needs a credit card to create a subscription. If you do not have a credit card associated with your account then simply send the payment directly to paypal@hockeystreams.tv and include your username in the notes section. Then simply
contact us letting us know you've submitted the payment and we'll manually activate your account.